Privacy Policy

Introduction

Vitals 360 ("we," "our," or "us") is committed to protecting the privacy and security of personal information and protected health information (PHI) collected through our real-time patient monitoring system and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform.

This Privacy Policy applies to all users of our services, including healthcare providers, patients, business partners, and website visitors. We are committed to compliance with all applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), the General Data Protection Regulation (GDPR), and state privacy regulations.

Information We Collect

Personal Information

We collect various types of personal information to provide our healthcare monitoring services effectively and securely. The information we collect includes both personally identifiable information and protected health information, depending on your relationship with our services.

Contact and Identification Information: When you interact with our website, request information about our services, or establish a business relationship with us, we collect basic contact information including your name, email address, phone number, job title, and company affiliation. For healthcare providers and business partners, we may also collect professional credentials, licensing information, and facility details to verify your authorization to access our systems.

Account and Authentication Data: For users who access our monitoring platform, we collect login credentials, security questions and answers, and authentication tokens. We implement multi-factor authentication protocols that may require additional verification methods such as SMS codes, authenticator app tokens, or biometric data depending on your device capabilities and security settings.

Protected Health Information (PHI)

As a healthcare technology provider, we handle protected health information in accordance with HIPAA regulations and other applicable healthcare privacy laws. The PHI we process includes vital signs data, medical device readings, patient identifiers, treatment information, and clinical observations collected through our monitoring systems.

Vital Signs and Monitoring Data: Our platform continuously collects and processes real-time vital signs information including heart rate, blood pressure, respiratory rate, oxygen saturation, temperature, and other physiological measurements. This data is collected through connected medical devices, wearable sensors, and manual input by healthcare providers.

How We Use Your Information

Healthcare Service Delivery

The primary purpose of our data collection and processing activities is to deliver effective real-time patient monitoring services that improve healthcare outcomes and support clinical decision-making. We use collected information to provide continuous vital signs monitoring, generate clinical alerts and notifications, facilitate care coordination among healthcare teams, and support evidence-based treatment decisions.

Real-Time Monitoring and Alerts: We process vital signs data in real-time to detect abnormal patterns, generate automated alerts for healthcare providers, and provide continuous monitoring dashboards. Our algorithms analyze physiological data to identify potential health risks, medication effects, and treatment responses, enabling timely clinical interventions.

Platform Improvement and Innovation

We use aggregated and de-identified data to improve our monitoring platform, develop new features, enhance system performance, and advance healthcare technology innovation. This includes analyzing usage patterns to optimize user interfaces, identifying system performance issues, developing predictive algorithms, and conducting research to improve patient monitoring capabilities.

Information Sharing and Disclosure

Authorized Healthcare Sharing

We share protected health information only as authorized by patients, healthcare providers, or as required by law. Sharing occurs primarily among authorized healthcare providers involved in patient care, with business associates who provide essential services under HIPAA-compliant agreements, and with patients or their authorized representatives upon request.

Legal and Regulatory Requirements

We may disclose information when required by law, court orders, or regulatory authorities. This includes reporting to public health authorities, responding to lawful requests from law enforcement, complying with healthcare regulatory requirements, and protecting against fraud or security threats.

Data Security and Protection

Technical Safeguards

We implement comprehensive technical safeguards to protect the confidentiality, integrity, and availability of all personal information and protected health information in our systems. Our security measures include encryption of data in transit and at rest, secure authentication and access controls, network security monitoring, and regular security assessments.

Administrative Safeguards

We maintain comprehensive administrative safeguards including security policies and procedures, employee training programs, incident response protocols, and regular compliance audits. All employees and contractors with access to sensitive information undergo background checks and receive ongoing security awareness training.

Your Rights and Choices

HIPAA Rights

Under HIPAA, individuals have specific rights regarding their protected health information, including the right to access their health information, request amendments to their records, request restrictions on use and disclosure, request confidential communications, and file complaints about privacy practices.

GDPR Rights (for EU Residents)

For individuals located in the European Union, we provide additional rights under the General Data Protection Regulation, including the right to data portability, the right to erasure (right to be forgotten), the right to rectification, and the right to object to processing.

Data Retention and Disposal

We retain personal information and protected health information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, and support ongoing healthcare needs. Retention periods vary depending on the type of information and applicable legal requirements.

Protected Health Information: We retain protected health information in accordance with HIPAA requirements and applicable state laws, typically for a minimum of six years from the date of creation or last use, whichever is later.

International Data Transfers

Our services may involve the transfer of personal information across international borders to support global healthcare operations and cloud infrastructure. We ensure that all international data transfers comply with applicable privacy laws and include appropriate safeguards to protect your information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyze website performance, and provide personalized content. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website.

Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of material changes by posting the updated policy on our website and, where required by law, by providing direct notice to affected individuals.